I bought Cubes but they didn't show up in my account. What should I do? Margaret Huzarska January 23, 2015 13:26 Updated Give these steps a try: Wait a few hours Refresh the page If you still don't have the credits, please contact us. Related articles How can I get more gold cubes? How can I pay? I cannot log-in anymore How can I win free gold cubes? Is it safe? Comments 16 comments Sort by Date Votes Allyson Britto de Andrade August 06, 2020 16:24 I bought gold cube and they didn’t reach my account and it’s been much longer than two hours 1 guilherme souza August 01, 2014 13:26 eu comprei cubos com credito e os cubo não chego mais foi descontado dos meus credito oque faço ? 0 Kaikematosdasilva February 18, 2015 14:30 Hello i buy cube mediun last day... but no send for me..please see this problem 0 SexyPeople013 October 25, 2014 12:24 Bought gold cubes and still did not get, the more my credits were discounted what I have to do? that and a steal !! you guys will not let even a contact number, I hope my gold back, it will not take providences. 0 Allyson Britto de Andrade August 06, 2020 16:25 if any administrator can help me 0 Santeripe October 25, 2014 12:50 @SexyPeople013 On the article you see a button "Contact us", click it to report your problem to the admins Also you can contact them by sending an email regarding your issue to firstname.lastname@example.org 0 nika May 25, 2014 17:17 please sey what i can hacked kogama 0 Sayaares_ January 30, 2021 02:07 Comprei gold e não caiu até agora, mandei e-mail pro suporte e não obtive uma resposta. 0 Luizjunior2000 August 11, 2014 16:36 comprei cubos de ouro com credidos e esperei mais de 2 horas mandei dois emails e ainda n chego e meus creditos foram descontados se n chegar e n tiver noticias ouprocessar o kogama e vou falar para mais ninguem jogar ja q compra e gasta e n recebe 0 Sayaares_ February 02, 2021 02:33 Daisy, eu fiz a compra pelo celular, já fazem 4 dias, eu atualizei a página diversas vezes tanto pelo chorme quanto pelo aplicativo, eu também mandei mensagem pro suporte pedindo ajuda, e até agora não obtive resposta, eu não encontrei nada semelhante a um "relatório" no ouro, foi desconrado no cartão a compra e eu também tenho dados do pedido, agora só falta a staff me ajudar. 0 Luizjunior2000 August 11, 2014 16:36 comprei cubos de ouro com credidos e esperei mais de 2 horas mandei dois emails e ainda n chego e meus creditos foram descontados se n chegar e n tiver noticias ouprocessar o kogama e vou falar para mais ninguem jogar ja q compra e gasta e n recebe 0 Nate September 13, 2016 20:59 I've been waiting for 800 gold for almost 7 hours...and support is rarely active...what am I supposed to do? :( 0 Santeripe April 11, 2014 16:02 If your Gold has not arrived after 2 hours, please contact the administrators here: http://www.support.kogama.com/hc/en-us/requests/new/ 0 Jakzinn April 25, 2021 16:16 faz 1 dia que comprei 1900 ouros e até agora não recebi nada, tentei entrar em contato com kogama, acho que foi um bot que me respondeu e ainda não resolveu meu problema, o dinheiro da compra já foi descontado e até agora não ganhei nada. 0 Jakzinn April 25, 2021 16:16 1 day ago I bought 1900 gold and so far I haven't received anything, I tried to contact kogama, I think it was a bot that answered me and still hasn't solved my problem, the purchase money has already been discounted and so far I haven't won anything. 0 Daisy E. January 31, 2021 18:43 Ok u bought cubes but they didn't show up in ur acc.... One possible thing is to go back to where u bought the cube and they might be a thing that ways "report" at the side Another possible thing is to make a comment in the cube Or wait a little while then refresh sometimes there are glitches Another possible choice is to contact the admin's like Santeripe commented 💫 Im Daisy btw if ya play kogama please send me a friend request (im a boring ytber anyways) https://www.kogama.com/profile/25257754/ Nvm my bio funny stuff al the time (never trust anyone with ur personal info Except U REALLY REALLY feel so) -1 Please sign in to leave a comment.